Inform yourself in advance - here you can find all useful information for your holidays. Do not hesitate to contact us anytime for any questions and information. Contact us via phone 0039 0474 597 103 or email.
Useful information with " B "
Bank – Bank machine: Raiffeisenkasse Uttenheim, Ulrich von Taufers Strasse
Bar: Our hotel bar is opened from 8 a.m. until midnight.
Bathing Gown: Are available at our reception. Lending fee: 7,00.- Euro
Bicycle rental: Our hotel has serveral mountainbikes. Please contact reception to rent a bike. Please don’t forget to leave the key for the bike after your tour at reception !
Useful information with " C "
Cancellation charges: For belated arrivals, early departures or No-Show we allow us to charge 70% of the booked hotel stay per Person. That's why we recommend you to book a Travel insurance for your holiday.
Complaints: If something is wrong with your room, with our service or anything else please contact us on the first day of your holidays ! On the first day we can still try to change something to make you feel more comfortable.
Concierge: Our team at the reception is at your disposal.
Cushion, Blanket: Do you need another cushion, a blanket or other ? Please contact our roommaids or the reception !
Useful information with " D "
Departure: Check-Out time is at 10 a.m.
Doctor: If you need a doctor please call our Reception ' 150 or the Hospital - Bruneck ' 0474-581200
Useful information with " E "
Early departure: If you intend to leave earlier please remember that we will charge up to 70 % of the total amount of the hotel costs.
Emergency during night-time: Dial 154 and you will reach our family
Useful information with " F "
Fax: We send at or reception – 1 page – 0,50 Cent
Fire-alarm: In case of fire you be alerted by the fire-alarm. Please leave the hotel immediately and follow our fire-instructions which you can find in your room. Never use the lift !
Useful information with " G "
Garage: Contact our reception. 10,00.- Euro / day.
Useful information with " H "
Hairdresser: contact the reception. We will fix an appointment for you.
Useful information with " I "
Internet-Point: You can find an internet-point in our lobby.
Useful information with " L "
Library: You can find our library at – 1 in the hotel. There you can find some books and a tv. Next to the library you can find a bigger room for a nice evening with your friends. There we have also a big screen for football games, tv-evenings or other.
Useful information with " M "
Magazines & Newspaper: 2 available in our lobby. Books are available in our library.
Massages: We can organize an appointment with Erwin for you.
Menu: You can find the menu for the dinner always in our lobby.
Useful information with " P "
Packed lunch: Please order your packed lunch at our bar. 1 packed lunch contains: 2 sandwiches, 1 drink, 1 fruit and 1 sweet. For 1 packed lunch we charge 4,50.- Euro.
Payment: We accept cash, cheques and all credit cards except American Express.
Pets: are welcome ! You can bring your pets with you for a surcharge of 5,00.- Euro / day. ( food not included ) No access to dining rooms, lobby, lounges and bar.
Pharmacy: The nearest farmacies are in: Sand in Taufers – St. Georgen - Bruneck
Photocopies: contact our reception – 1 copy – 0,10 cent
Ping-Pong: You can find 2 ping-pong tables under our hotel. Rackets and balls are available in the white banquette in our lobby.
Postbox: You can find a postox for letters and postcards at our reception. Collection: every day around 10 a.m.
Postcards and stamps: You can find postcards in our lobby. Stamps are available at the reception, every post office and tabac-shop.
Public Transport: Every 30 minutes there are busses from Uttenheim to Bruneck or also Sand in Taufers. You can find the time-schedules in our lobby.
Useful information with " R "
Rescue Service: 118
Useful information with " S "
Safe: You can find a safe in every room. If you have any problems with the safe our roommaids are pleased to help you.
Sewing kit: Please contact our Reception 150
Skibus: Is starting in front of our hotel. You can find the timetables in the lobby.
Ski room with boot-heater: In our hotel on - 1 . Please do not enter the rooms and the bar with you skiboots.
Smoking: It is not allowed to smoke in the rooms. All rooms of our hotel are non-smoking-rooms !
Solarium: Coins are available at the reception. 1 coin – 10,00 Euro
Useful information with " T "
Table-games and playing cards: available at our reception.
Take-away-sandwich: If you would like to take away sandwiches for your daily trips you can do this at the breakfast-buffet. We charge 1,50.- Euro / sandwich. If you wold like to take away a packed lunch please order it at our bar. 1 packed lunch contains: 2 sandwiches, 1 drink, 1 fruit and 1 sweet. For 1 packed lunch we charge 5,00.- Euro.
Taxi: Motz Uttenheim 347 4414100
Telephone: The telephone in your room enables you to dial directly any local, national and international call. National calls: Dial the 0 to get an outsideline and then dial the prefix and number of the person to call.
International calls: Dial the 0 to get an outsideline and then dial the prefix of the country, then the prefix of the region without the first 0 and then the number of the person which you are going to call.
Local calls: To call other rooms please just dial the room number. Costs per unit: 0,25 cent.
Tourist Map: You can get several tourist maps at our info-wall in the lobby. If you’re not satisfied we suggest you to buy one of the big tourist maps that we have in our reception. Gais – Uttenheim: 4,00.- Euro. Kronplatz – Plan de Corones - Kompass: 5,00.- Euro
Tv Programs: You can watch german, austrian and italian Tv-programs in your room.
TV-Room: At -1 in our hotel you can find 2 tv-rooms. In the big tv-room we have also a big screen for football-transmissions.
Useful information with " W "
Wake-up-Call: Please contact the reception 150
Wellness area: is opened daily from 4 p.m. until 7 p.m.The Wellnessarea is included in the prices of the hotel. No entry for children under 16 years. Please remember that the whole wellness area is a relaxing zone where guests want to enjoy the silence. Nudist area.
Wireless: You can navigate in our lobby for free. You can get the password at reception.